Privacy Policy

Collection of Personal Information

Whitestone Wellness collects personal information that is necessary to provide naturopathic healthcare services. This may include:

• Name
• Date of birth
• Contact information (phone number, email address, mailing address)
• Health history and medical information
• Laboratory results and diagnostic information
• Lifestyle and dietary information
• Insurance information where applicable

This information is typically collected directly from you through intake forms, consultations, health trackers, and communications with the clinic.

Website Usage Information

When you visit the Whitestone Wellness website, certain technical information may be collected automatically to help us understand how the website is used and to improve its performance. This information may include:

• Internet Protocol (IP) address
• browser type and device information
• pages visited and time spent on the website
• referring websites or search engines

Whitestone Wellness may use standard technologies such as cookies or website analytics tools to collect this information. This data generally does not identify you personally and is used for website functionality, security, and general analytics purposes.

You may adjust your browser settings to disable cookies if you prefer.

Use of Personal Information

Your personal and medical information is used for the following purposes:

• Providing assessment, diagnosis, and naturopathic treatment
• Creating treatment plans and recommendations
• Maintaining accurate medical records
• Communicating with you regarding appointments, care plans, and health updates
• Coordinating care with other healthcare providers involved in your treatment (with your consent)
• Processing payments and administrative tasks related to your care

Only the minimum amount of personal information necessary will be used for these purposes.

Consent

By providing your personal information and participating in care with Whitestone Wellness, you consent to the collection, use, and storage of your information for the purposes described in this Privacy Policy.

You may withdraw or limit your consent at any time, subject to legal and professional obligations related to maintaining medical records.

Email and Electronic Communication

Whitestone Wellness may communicate with patients via email regarding:

• Appointment confirmations and reminders
• Administrative updates
• Health recommendations
• Educational information relevant to your care

Patients may also communicate with the clinic through the secure patient portal provided by our practice management system.

While reasonable safeguards are used, email is not considered a fully secure method of communication. By providing your email address, you acknowledge and accept this risk.

Storage and Protection of Information

Whitestone Wellness takes reasonable steps to safeguard personal and medical information, including:

• Secure electronic medical record systems
• Password-protected access to patient files
• Limited access to information by authorized personnel only
• Use of secure electronic systems and encrypted communication platforms where available

Patient records are retained in accordance with the record-keeping requirements of the College of Naturopaths of Ontario and applicable provincial legislation.

Disclosure of Information

Your personal health information will not be shared with third parties except:

• With your explicit consent
• When required by law
• When necessary for continuity of care with another healthcare provider involved in your treatment

Whitestone Wellness does not sell, rent, or distribute personal information for marketing purposes.

Third-Party Services

Whitestone Wellness may use secure third-party service providers to support clinic operations, including:

• JaneApp – practice management system and secure patient portal
• Fullscript – professional supplement dispensary
• Google Workspace – secure email, document storage, and clinic administration tools
• secure website hosting and communication services

These providers maintain their own privacy policies and security standards and are responsible for safeguarding the information they process on our behalf.

Access to Your Information

You have the right to request access to your health records or request corrections if you believe information is inaccurate.

Requests for records may be subject to reasonable administrative fees in accordance with professional guidelines.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legislation, professional requirements, or clinic practices. The most current version will always be available on this website.

Contact

If you have questions about this Privacy Policy or your personal health information, please contact:

Whitestone Wellness
Dr. Kate Morrison, ND

556 Balsam Road
Dunchurch, Ontario P0A 1G0

Email: support@whitestonewellness.ca
Fax: (705) 990-1170